
Sergio Adriano Da Silva
Professional graduated in Mechanical Industrial Engineering with specialization in Quality and Productivity. Strong experience in customer support and... | São José dos Campos, São Paulo, Brazil
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Sergio Adriano Da Silva’s Location São José dos Campos, São Paulo, Brazil
Sergio Adriano Da Silva’s Expertise Professional graduated in Mechanical Industrial Engineering with specialization in Quality and Productivity. Strong experience in customer support and relationship and technical team management; development and implementation of quality system in maintenance workshop; planning and control of services; prospecting for new business; reduction of costs and continuous improvement processes. • Experience business plan preparation and validation of the strategic and financial vision of issues related to aircraft maintenance services and aeronautical components. Participation in the development of strategic vision and competitive intelligence analysis, aiming at business expansion and profitability of the company. • Experience in development of processes, policies and network management of aircraft maintenance workshops, planning and execution of audits, preparation of conferences focused on sharing best practices and reducing maintenance costs, working on the integration of internal areas and workshops for customer support. • Acting in development of technical support engineering, customer service and relationship, seeking to increase levels of satisfaction. Attendance of technical matters of customers, assisting in the solution of doubts or discrepancies and ensuring the conformity and quality of maintenance services, as well as the modifications proposed by manufacturers of aeronautical products. • Management and training of technical team composed of administrators, mechanics and maintenance inspectors. Monitoring of activities and operations focused on the quality of service provided and customer satisfaction. Responsible for the implementation of systems and methodologies of continuous improvement, seeking opportunities in internal and external processes, identifying and executing corrective and preventive actions through quality tools such as "5S", Kaizen, VSM and lean maintenance. • Experience in development of processes of component maintenance workshops, with preparation of the respective quality and training manuals, required by aeronautical authorities such as FAA (American), EASA (European) and ANAC (Brazil). Technical responsible and compliance with audit requirements, proposing and implementing improvements in workshop processes of aeronautical components maintenance.
Sergio Adriano Da Silva’s Current Industry Embraer
Sergio
Adriano Da Silva’s Prior Industry
Varig Airlines Viacao Aerea Rio Grandense
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Vasp Sa Viacao Aerea Sao Paulo Sa Sao Paulo
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Embraer
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Work Experience

Embraer
Portfolio Manager/ Program & Projects
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
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Program Project Manager
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
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Customer Support Engineer
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
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Customer Support Engineer - Structural And Interiors
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
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Aircraft Components Maintenance Supervisor
Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
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Technical Support Engineer
Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Vasp Sa Viacao Aerea Sao Paulo Sa Sao Paulo
Senior Engineering Technician
Sun Dec 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Varig Airlines Viacao Aerea Rio Grandense
Aircraft Maintenance Instructor
Fri Oct 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)
Varig Airlines Viacao Aerea Rio Grandense
Aircraft Maintenance Technician
Wed Feb 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time)